Häufige Fragen (FAQ)
What size do i need?
If you are unsure about the size, we recommend ordering one size larger - or simply send us a photo of your furry friend by email and we will be happy to advise you. Here you will find a guideline for the lying area based on the different races (measured from top star tip to tip):
S - approx. Ø 50 cm - suitable for Chihuahua and Yorkshire Terriers up to approx. 5 kg (approx. Ø 75 cm lower diameter)
M - approx. Ø 60 cm - suitable for Pomeranian and French Bulldogs up to approx. 13 kg (approx. Ø 105 cm lower diameter)
L - approx. Ø 70 cm - suitable for Beagles and Mini Aussies up to approx. 30 kg (approx. Ø 120 cm lower diameter)
XL - approx. Ø 90 cm - suitable for Dalmatians, Labradors and Golden Retrievers up to approx. 45 kg (approx. Ø 140 cm lower diameter)
XXL - approx. Ø 100 cm - suitable for bulldogs, mastiffs and Irish wolfhounds up to approx. 60 kg (approx. Ø 155 cm lower diameter)
Can you wash a FLUM dog pillow?
Of course, you can pull off the "cover" of our FLUMs and then clean them - depending on the material, e.g. in the hand wash program of the washing machine or at 30 degrees. A corresponding care label is of course always sewn in. You can also find a video on YouTube showing how the FLUMs can be refilled very quickly. The FLUM is then best dried in the open air.
We only use high quality fabrics from all over the world. We only work with fair and sustainable partner companies that meet our high standards. Mainly artificial leather, cotton, softshell and fake fur are used.
What material are the filling cushions of our FLUMs made of?
Our filling pillows are filled with Polyster hollow fiber balls, which are tested according to OEKO-Tex and which meet the human-ecological requirements of Standard 100 (product class 1 for baby items). The outer materials are also regularly checked and certified.
I would like to order a completely individual FLUM dog pillow according to my wishes, how does that work?
We would be happy to sew your personal and absolutely unique item for you. Due to the large number of fabrics and your wishes, personal advice is required here. Write us an e-mail with your ideas or use the form under INDIVIDUAL, we will get in touch with you immediately.
QUESTIONS ABOUT MY ORDER
Why does the production of the FLUM dog cushion take approx. 3 weeks?
Every order is produced especially for you. Since we do all the steps by hand in our atelier to meet your individual needs, it can take up to three weeks.
How can I pay?
We offer you to pay by credit card, SOFORT transfer or PayPal.
Use of vouchers
As part of marketing campaigns such as competitions, etc., we distribute temporary voucher codes that you can easily redeem in the shopping cart view once and cannot be combined.
I am directed to an external site during the ordering process. Is that in order?
Yes, this is the forwarding to our payment service providers. They guarantee an encrypted and secure payment for your order. You will then be directed back to our FLUM shop to complete your order.
Why do I have to give my phone number when placing my order?
We want your order to be processed as quickly as possible. If we have any questions, we can quickly and easily clear up any ambiguities with a quick phone call. Due to the oversize of the parcels, our deliverers need your telephone number where they can reach you if you are not at home at the time of delivery in order to arrange a new delivery date.
Can I change my order afterwards?
If you have change requests immediately after placing your order, please contact us directly by email.
My FLUM dog pillow is a different color than the one shown. Why?
Due to the lighting conditions during product photography and different screen settings, the color of the product on your monitor may not be reproduced authentically.
I discovered a quality defect / I received the wrong dog pillow. What now?
If, in exceptional cases, you have a complaint, we ask you to contact us immediately by email. We pull out all the stops to make you and your four-legged friend 100% satisfied.